Shipping & Return Policy
We use USPS (United States Postal Service) for shipping. Please allow 3-15 business days for delivery on in-stock merchandise for domestic distribution. Please allow longer arrival estimations for international* delivery.
-----If there is severe weather, or you live in a remote area, please allow for longer delivery times.-----
Ordering multiple items may result in excess shipping charge. If that occurs, we will automatically refund shipping excess to you.
***Shipping to the UK has been suspended, as new regulations have been issued per Brexit. If you are in the UK, we recommend purchasing a digital download at ITUNES, GOOGLE PLAY, MICROSOFT/XBOX, SONY/SONY PLAYSTATION, AMAZON.***
USA (FIRST CLASS): Usually takes 5-7 days after it has shipped.
USA (PRIORITY): Usually takes 2-3 days after it has shipped.
CANADA: Estimated 1 week in Summer, 2 weeks in Winter.
EUROPE & AUSTRALIA: Estimated 2-3 weeks.
SOUTH AMERICA & AFRICA: Estimated 3-4 weeks. It helps to visit your post office after 2 weeks to let them know you are waiting for it.
***Keep an eye out for a notice from your post asking you to pick it up. Your country may or may not be asking you to pay an import tax. If it doesn't arrive in 3 weeks, you should head to the post office to see if it is there, the notice may have been lost.
** International Orders may be subject to taxes by governing country, for which Deadin5heartbeats.com is not responsible. **
- Refunds are not available after an order has been shipped.
- Exchanges are allowed on t-shirts and outerwear only if the item is returned within 30 days in the condition it was received.
- If an item is received damaged or defective or an incorrect item is sent, after proof of damage the exchange will be made with no S&H costs to the customer. Email customer service with your order number: firstname.lastname@example.org
- Items that have been delivered, according to the tracking number, will not be resent.
1+866-542-7770 (messages only) Faster response on email