Shipping & Return Policy
We use USPS (United States Postal Service) for shipping. Please allow 3-15 business days for delivery on in-stock merchandise for domestic distribution. Please allow longer arrival estimations for international* delivery.
-----If there is severe weather, or you live in a remote area, please allow for longer delivery times.-----
Ordering multiple items may result in excess shipping charge. If that occurs, we will automatically refund shipping excess to you.
***Shipping to the UK has been suspended, as new regulations have been issued per Brexit. If you are in the UK, we recommend purchasing a digital download at ITUNES, GOOGLE PLAY, MICROSOFT/XBOX, SONY/SONY PLAYSTATION, AMAZON.***
***Shipping to the EU now has a VAT (Value Added Tax) that you must pay to receive your item. If you do not pay your VAT, the item will be returned to us and we will not refund any shipping costs.***
***Shipping to Australia has been suspended due to carrier issues related to the COVID-19 pandemic. We recommend purchasing the film as a digital download at ITUNES, GOOGLE PLAY, MICROSOFT/XBOX, SONY/SONY PLAYSTATION, AMAZON.***
USA (FIRST CLASS): Usually takes 5-7 days after it has shipped.
USA (PRIORITY): Usually takes 2-3 days after it has shipped.
CANADA: Estimated 1 week in Summer, 2 weeks in Winter.
EUROPE & AUSTRALIA: Estimated 2-6 weeks.
SOUTH AMERICA & AFRICA: Estimated 3-9 weeks. It helps to visit your post office after 2 weeks to let them know you are waiting for it.
***Keep an eye out for a notice from your post asking you to pick it up. Your country may or may not be asking you to pay an import tax. If it doesn't arrive in 3 weeks, you should head to the post office to see if it is there, the notice may have been lost.
** International Orders may be subject to taxes by governing country, for which Deadin5heartbeats.com is not responsible. **
- Refunds are not available after an order has been shipped.
- Exchanges are allowed on t-shirts and outerwear only if the item is returned within 30 days in the condition it was received, and only if the size desired is available.
- If an item is received damaged or defective or an incorrect item is sent, after proof of damage the exchange will be made with no S&H costs to the customer. Email customer service with your order number: email@example.com
- Items that have been delivered, according to the tracking number, will not be resent.
1+866-542-7770 (messages only) Faster response on email